Pro Line Assist

24/7 CALL INTAKE FOR SERVICE TRADES

Answer every call.All details captured.Urgent work prioritized.

Pro Line Assist answers overflow and after-hours calls, captures the details that matter, and sends a clean handoff to your office or on-call team.

Each call follows your business rules, so the intake stays consistent and the next step is clear for your team.

  • Stops missed calls from turning into missed jobs
  • Gives your team the details they need on the first pass
  • Gets urgent work in front of the right person faster
Service professional reviewing details before heading to a job
Live demo call0:00 / 1:08
Ready

Press play to follow the intake timeline.

intake demo
0:00 / 1:08
SystemCall connected • client profile loaded
Business rules and routing ready
Front DeskThanks for calling Pro Line Demo Plumbing. What's going on?
CallerHi, we've got water leaking from behind the kitchen wall and it's getting onto the floor.
Front DeskIs the water still actively coming out right now?
CallerYeah, it is. We put towels down, but it's still spreading.
TriageUrgency detected
Active interior leak · priority intake
Front Desk AIAlright. If you can do it safely, shut off the water to that fixtu-
CallerYeah, I already shut it off, but it's still going a bit.
Front DeskGot it. What's the service address?
Caller555 Demo Lane, Bethel Park.
Front Desk555 Demo Lane, Bethel Park.
Front DeskWhat's the best call back number for the technician?
Caller412 555 0147.
Front Desk412 555 0147.
Front DeskAnd what name should I put this under?
CallerThe name is John Demo.
Front DeskThanks, Mr. Demo. I'm sending this over now as a priority leak call.
DispatchRequest created • on-call tech notified
Jobber sync + text dispatch sent
CallerOkay, thank you.
Front DeskYou're welcome.
Front DeskIf anything around that leak becomes unsafe, move away from the area.
Front DeskWe've got this marked priority and someone should reach out shortly.
CallerAll right, I understand. Thanks.
SystemCall completed
Summary logged

Call Summary Finished.

Caller
John Demo
Issue
Active leak behind kitchen wall
Address
555 Demo Lane, Bethel Park
Priority
Priority — active interior leak

What it does

You decide how your calls get handled.

Our agents work to your specifications, so you can choose how much or how little they capture and control how the handoff to your team looks.

Filters out the noise.

Our agents can handle multiple calls and ignore any fake callers or spam.

Capture the basics once.

Caller, address, issue, urgency, and callback arrive in the same usable format every time.

Route the next step fast.

Priority work escalates immediately. Routine calls wait in the right queue.

How it works

Four steps from incoming call to usable handoff.

Step 01

The call gets picked up under your business name.

Greeting, caller context, and coverage rules load immediately so the call keeps moving.

Business greetingCaller lookupCoverage rules
Uses your greeting and service rules.
Covers busy office, after-hours, and field calls.
Keeps the caller engaged instead of sending them to voicemail.